Refund Policy

Effective date: 31 May 2026. Last updated: 4 August 2026.

BeginThings wants you to feel safe buying. Below is the refund framework, written per category so the rules match the kind of product you bought.

Category 1 - Free Tools No purchase, no refund

Tools at /free-tools/ are free to use. There is nothing to refund.

Category 2 - Free browser tools No purchase, no refund

Free browser tools have no purchase to refund. BeginRooms is a current subscription product and is governed by Category 3 below; account sign-in does not by itself make a free tool a paid product.

Category 3 - Subscriptions (Free Trial, then Recurring) Cancel anytime; no partial-period refund

BeginRooms starts with an 11-day free trial that needs no payment method. FormulaMapper downloads, new trial starts and new subscriptions are currently paused while the compatible account-linked build is in release verification. Its planned terms do not become an available offer until that release gate opens.

You are never charged during the trial, and it does not auto-convert. You are billed only if you actively choose a plan and complete checkout.
Cancel any time. Cancelling immediately stops all future renewals. Your paid access continues until the end of the period you have already paid for, and you are not charged again.
Current-period and renewal charges are generally non-refundable, because you keep full access for the period you paid for. We do not give pro-rata refunds for the unused part of a current period.
Accidental, duplicate, or already-cancelled charges are fully refundable within 30 days. Email sourav@beginthings.com.
Product genuinely not working: if a subscription product does not work for you and our support cannot resolve it within 14 days, we refund your most recent charge.

Category 4 - Paid Digital Products 7-day refund window

Templates, toolkits, workbooks, and guides on /shop.html are refundable within 7 days of purchase if all of the following are true:

You contact us within 7 calendar days of the original purchase date.
The file has not been used in published work, redistributed, or modified for commercial sale.
You provide the order ID and the email used at checkout.

How to request: email sourav@beginthings.com with subject "Refund request - order #<order id>". We confirm receipt within 2 business days and process refunds within 7 business days via the original payment method. Card refunds through our payment processor may take an additional 3 to 5 business days to clear.

Category 5 - Paid Services Pre-work refundable, post-work scope-dependent

Audits, conversion sprints, and custom development are governed by the engagement-specific scope:

Before work begins: 100% refundable up to 24 hours after payment, no questions asked.
After work begins: partial refund proportional to remaining undelivered scope. Discovery sessions, kickoff calls, and initial research are considered delivered and non-refundable.
After delivery: non-refundable. We will, however, address any quality issues with revisions per the engagement scope.
Monthly retainers are refundable pro-rata for the unused portion of the current month after notice. Future months are simply cancelled.

Request mechanism: same as Cat 4 above. We work in good faith and prefer to fix issues over refunding, but we will honor refund commitments when revisions cannot resolve the problem.

How to request a refund

Email sourav@beginthings.com with subject "Refund request - <product or service name>".
Include the order ID (from your payment processor receipt) and the email address used at checkout.
Briefly explain the reason. This helps us improve.
We confirm within 2 business days. Approved refunds are processed within 7 business days to your original payment method.

GST on refunds

Any approved refund is calculated from the amount actually paid and returned through the original payment method. Tax treatment is specific to the transaction.

Where a refund affects a tax document, Begin Things will make the applicable statutory accounting or tax adjustment and issue any document required for that transaction after qualified review. Customers remain responsible for any corresponding input-tax adjustment required in their own returns. A refund email is not itself a tax document.

Refunds are made to the original payment method through Razorpay. Bank or card network timelines apply, typically 5 to 10 working days. Any currency conversion difference on an international card is set by your bank and is outside our control.

Chargebacks and disputes

If you have a concern please contact us first; we resolve almost all refund requests amicably. Filing a chargeback with your card or bank without first contacting us may delay the refund and may result in the loss of access to BeginThings products. We document all communications and share them with the payment processor if a dispute is filed.

Exceptions for force majeure

If we are unable to deliver a Cat 4 or Cat 5 product because of force majeure (natural disaster, sustained internet outage in our region, hospitalization, etc.) we will either deliver as soon as we are able, or refund in full, at your choice. We will communicate the situation honestly via email.

Changes to this policy

We may update this Refund Policy. The "Last updated" date at the top reflects the latest revision. Refund eligibility for purchases made before a change is governed by the policy in effect at the time of purchase.

Contact

All refund correspondence: sourav@beginthings.com. Operator: Sourav Mahapatra, India.