Refund Policy

Category 1 — Free Tools No purchase, no refund

Tools at /free-tools/ are free to use. There is nothing to refund.

Category 2 — Free with Optional Google Sign-In No purchase, no refund

Workspace 3D and similar Cat 2 tools are free at the base level. If a paid subscription tier is added in the future, this section will be updated with subscription refund rules.

Category 3 — Free Trial then Paid Refund only in narrow cases

FormulaMapper and similar Cat 3 products give a 15-day free trial with no limitations. This is the chance to evaluate the product fully before paying. Because of this:

• License keys are non-refundable once activated. A key is tied to your machine fingerprint and cannot be reissued or transferred.
• Limited exception: If the product genuinely does not work on your specific Excel build after activation, and our support team cannot fix it within 14 days, you are eligible for a full refund. Email sourav@beginthings.com with your machine ID and a description of the issue.
• Mistaken duplicate purchase: If you accidentally bought two licenses for the same machine, the duplicate is fully refundable within 30 days.

Category 4 — Paid Digital Products 7-day refund window

Templates, toolkits, workbooks, and guides on /shop.html are refundable within 7 days of purchase if all of the following are true:

• You contact us within 7 calendar days of the original purchase date.
• The file has not been used in published work, redistributed, or modified for commercial sale.
• You provide the order ID and the email used at checkout.

How to request: email sourav@beginthings.com with subject "Refund request — order #<order id>". We confirm receipt within 2 business days and process refunds within 7 business days via the original payment method. International PayPal refunds may take an additional 3 to 5 business days to clear.

Category 5 — Paid Services Pre-work refundable, post-work scope-dependent

Audits, conversion sprints, and custom development are governed by the engagement-specific scope:

• Before work begins: 100% refundable up to 24 hours after payment, no questions asked.
• After work begins: partial refund proportional to remaining undelivered scope. Discovery sessions, kickoff calls, and initial research are considered delivered and non-refundable.
• After delivery: non-refundable. We will, however, address any quality issues with revisions per the engagement scope.
• Monthly retainers are refundable pro-rata for the unused portion of the current month after notice. Future months are simply cancelled.

Request mechanism: same as Cat 4 above. We work in good faith and prefer to fix issues over refunding, but we will honor refund commitments when revisions cannot resolve the problem.