Refund & Final-Sale Policy

Effective date: 31 May 2026. Last updated: 31 August 2026.

Except for the specific remedies below and rights that cannot lawfully be excluded, purchases from BeginThings are final. This is not a try-before-you-refund programme. Check the product description, scope, price, compatibility, and any preview before paying. A payment page, created order, pending status, authorisation, or callback is not delivery; delivery is defined in the Digital Delivery Policy.

Category 1 - Free Tools No purchase, no refund

Tools at /free-tools/ are free to use. There is nothing to refund.

Category 2 - Free browser tools No purchase, no refund

Free browser tools have no purchase to refund. BeginRooms is a current subscription product and is governed by Category 3 below; account sign-in does not by itself make a free tool a paid product.

Category 3 - Subscriptions (Free Trial, then Recurring) Cancel future renewal; no partial-period refund

BeginRooms starts with an 11-day free trial that needs no payment method. FormulaMapper downloads, new trial starts and new subscriptions are currently paused while the compatible account-linked build is in release verification. Its planned terms do not become an available offer until that release gate opens.

You are never charged during the trial, and it does not auto-convert. You are billed only if you actively choose a plan and complete checkout.
Cancel any time. Cancelling immediately stops all future renewals. Your paid access continues until the end of the period you have already paid for, and you are not charged again.
Paid subscription periods and renewals are final once access is activated. We do not give discretionary or pro-rata refunds for unused time in a current period.
Verified duplicate or already-cancelled charges are reviewed for correction or refund.
Material access failure: if a paid entitlement is not activated or the product materially fails to conform to its description, we first investigate and correct the issue. If we cannot provide the promised access or a legally required remedy, we will provide the applicable remedy or refund.

Category 4 - Paid Digital Products Final after delivery or access

One-time digital downloads—including FollowUp Desk and other downloadable software, templates, toolkits, workbooks, and guides—are final after the secure delivery link, licence, file, or other access is issued, redeemed, opened, or downloaded. We do not offer discretionary returns, exchanges, or change-of-mind refunds after delivery or access.

Not delivered: if our server verifies capture but we cannot reissue the promised delivery after reasonable support effort, we will provide the applicable remedy or refund.
Material defect or mismatch: if a file is broken, corrupted, inaccessible, or materially not as described when bought, we may repair or replace it first. If we cannot provide a working, accurately described product, we will provide the applicable remedy or refund.
Duplicate charge: verified duplicate charges are corrected or refunded.

Third-party marketplace delivery: the marketplace's mandatory buyer remedies apply where a marketplace is the seller of record. We use the marketplace's recorded payment and delivery evidence when resolving an order.

Category 5 - Paid Services Final-sale terms and stated remedies

Audits, conversion sprints, and custom development are bought for the defined scope and deliverables, not for a promised business outcome. The order is final when paid. We do not offer discretionary cancellation or change-of-mind refunds, including before intake, unless a stated offer says otherwise.

Work begins when we confirm commencement in writing or begin review, research, drafting, production, implementation, or a scheduled engagement activity, whichever happens first. Work performed, discovery, and delivered revisions are non-refundable.
Scope issue or non-delivery: we will assess a written issue against the scope and first offer the applicable correction or revision. If we cannot deliver the agreed scope or a legally required remedy, we will provide the applicable remedy or refund.
No outcome refund: lack of sales, leads, conversion, ranking, revenue, productivity, or another business result is not a service defect and does not create a refund entitlement.

A cancellation of a recurring service, where an offer expressly provides one, stops future work and future billing; it does not create a pro-rata refund for a period or scope already started unless required by law.

How to request a refund

Email sourav@beginthings.com with subject "Refund request - <product or service name>".
Include the order ID (from your payment processor receipt) and the email address used at checkout.
State the issue and include any helpful evidence, such as the delivery problem or duplicate payment reference.
We acknowledge a complaint within 48 hours. If a refund is approved, we initiate it to the original payment method within 7 business days unless a different timeline is required by law.

GST on refunds

Any approved refund is calculated from the amount actually paid and returned through the original payment method. Tax treatment is specific to the transaction.

Where a refund affects a tax document, Begin Things will make the applicable statutory accounting or tax adjustment and issue any document required for that transaction after qualified review. Customers remain responsible for any corresponding input-tax adjustment required in their own returns. A refund email is not itself a tax document.

Refunds are made to the original payment method through Razorpay. After we initiate an approved refund, bank or card-network posting typically takes 5 to 10 working days. Any currency conversion difference on an international card is set by your bank and is outside our control.

Chargebacks and disputes

Please contact us first so we can match the order, payment, and delivery evidence and resolve the issue quickly. Nothing in this policy prevents you from using a lawful payment-dispute or consumer-remedy process. If a dispute is filed, we may share verified order, payment, and delivery records with the processor or relevant authority.

Exceptions for force majeure

If an event outside reasonable control materially delays delivery, we will communicate the status and provide the applicable remedy required by law. If we cannot provide the promised product or scope within a reasonable time, the non-delivery remedy above applies.

Changes to this policy

We may update this Refund Policy. The "Last updated" date at the top reflects the latest revision. Refund eligibility for purchases made before a change is governed by the policy in effect at the time of purchase.

Contact

All refund correspondence: sourav@beginthings.com. Consumer and grievance contact: Sourav Mahapatra, Proprietor, Begin Things, India. We acknowledge consumer complaints within 48 hours and seek to resolve them within one month.